pka888 Privacy Policy

This Privacy Policy applies to all users of the pka888 platform, including visitors to the website who have not yet registered, registered account holders who are actively using the platform and former account holders whose accounts have been closed or suspended.

References to "pka888," "we" or "us" throughout this document refer to the pka888 platform and its operators. References to "you" or "user" refer to any individual whose personal data is collected and processed under this policy.

By using pka888 — whether browsing the website, registering an account, making a deposit or placing a bet — you acknowledge that you have read and understood this Privacy Policy and consent to the data practices described herein. If you do not agree with this policy, you should not use the platform.

pka888 collects personal data in two main ways: information you provide directly and information collected automatically when you use the platform.

Information you provide:

• Account registration data: Name, date of birth, email address, contact number and any other details entered during sign-up.
• Identity verification documents: Government-issued ID, national identity card (CNIC), passport or other documents requested for account verification purposes.
• Payment information: Transaction details, payment method identifiers and billing information provided when making deposits or withdrawal requests. Full financial credentials are handled by payment providers, not stored in raw form by pka888.
• Communications: Messages sent to pka888 support, chat transcripts and any feedback or correspondence you submit.

Information collected automatically:

• Device and technical data: IP address, device type, operating system, browser type and version, screen resolution and device identifiers.
• Usage data: Pages visited, features used, games played, bets placed, session duration, click patterns and navigation paths within the platform.
• Location data: General geographic location inferred from IP address. Precise GPS location is not collected.
• Cookies and tracking data: As described in Section 7.

The personal data pka888 collects is used for the following purposes:

• Account management: Creating and maintaining your account, processing login sessions and enabling access to platform features.
• Transaction processing: Handling PKR deposits via JazzCash, Easypaisa, Raast, bank transfer and other supported methods; processing withdrawal requests to your nominated payment method.
• Identity verification: Verifying that account holders are who they claim to be and confirming they meet the minimum age requirement of 18 years.
• Customer support: Responding to queries, resolving disputes, handling account issues and managing responsible gaming requests such as deposit limits or account breaks.
• Platform improvement: Analysing usage patterns to understand what features work well, where players encounter difficulties and how the platform can be improved for Pakistani users.
• Security and fraud prevention: Detecting suspicious activity, preventing unauthorised account access, identifying bonus abuse and investigating potential fraud or money laundering.
• Legal and compliance obligations: Maintaining transaction records, responding to lawful requests and meeting any applicable obligations the platform is subject to.
• Communications: Sending service-related notifications such as transaction confirmations, security alerts and important account updates. Marketing communications are only sent where you have opted in to receive them.

pka888 processes your personal data on the following legal grounds depending on the specific purpose:

• Contract performance: Processing necessary to deliver the services you have agreed to when registering an account — including account management, payment processing and customer support.
• Legal obligation: Processing required to comply with applicable legal and regulatory obligations, including anti-fraud measures, identity verification and record-keeping requirements.
• Legitimate interests: Processing for purposes such as platform security, fraud detection, abuse prevention and service improvement where these interests do not override your fundamental privacy rights.
• Consent: Where processing is based on your consent — such as optional marketing communications — you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing that took place before withdrawal.

pka888 does not sell your personal data. Data may be shared with third parties only in the following limited circumstances:

• Payment processors: Transaction data is shared with payment providers — including JazzCash, Easypaisa, Raast and banking partners — solely to process your PKR deposits and withdrawals.
• Identity verification providers: Where third-party verification services are used to confirm your identity, relevant documents and data may be shared with those providers under strict confidentiality agreements.
• Technology and hosting providers: Infrastructure and service providers who support the operation of the pka888 platform may process data on our behalf under binding data processing agreements that prohibit them from using the data for their own purposes.
• Fraud and security services: Third-party fraud prevention and security services may receive technical data such as IP addresses and device identifiers for the purpose of detecting and preventing fraudulent activity.
• Legal requirements: pka888 may disclose personal data if required to do so by law, in response to a valid legal process or to protect the rights, property or safety of the platform, its staff or its users.

Financial transactions at pka888 are processed in Pakistani Rupees (PKR) through the payment methods you select — JazzCash, Easypaisa, Raast, bank transfer, card or other supported mobile wallets.

Payment processing operates as follows regarding your financial data:

• Full account credentials for JazzCash, Easypaisa or bank accounts are entered directly into the payment provider's secure interface — they are not captured or stored by pka888.
• pka888 retains transaction records including amounts, dates, methods and reference identifiers for account management, support and fraud prevention purposes.
• Card data, where applicable, is handled by the payment provider's PCI-compliant systems. Raw card numbers are not stored on pka888 servers.
• Transaction history is available in your pka888 account dashboard for your own reference and record-keeping.

If you believe there is an error or unauthorised transaction in your account history, contact pka888 support with details immediately so it can be investigated.

pka888 uses cookies and similar technologies on the website and mobile app. Cookies are small data files stored on your device that help the platform function correctly and remember your preferences.

Types of cookies used:

• Essential cookies: Required for the platform to function. These maintain your login session, remember your account state during a visit and enable core features. These cannot be disabled without breaking platform functionality.
• Functional cookies: Remember your preferences such as language settings, display options and other personalisation choices you have made.
• Analytics cookies: Collect aggregated, anonymised data about how the platform is used — which pages are visited most, where users spend time and where errors occur. This helps improve the pka888 experience for Pakistani users.
• Security cookies: Used to detect and prevent fraudulent activity, bot access and account abuse.

You can manage non-essential cookies through your browser or device settings. Disabling cookies may affect the functionality of certain platform features. Essential and security cookies cannot be disabled while using the platform.

pka888 retains personal data for as long as it is necessary for the purposes for which it was collected, or as required to meet legal and compliance obligations.

• Active account data: Retained for the full duration of your account being active on the platform.
• Closed account data: Following account closure, basic identity and transaction records are retained for a minimum period to comply with financial record-keeping requirements. After this period, data is deleted or anonymised.
• Support communications: Retained for a reasonable period sufficient to resolve any disputes or ongoing matters related to the original communication.
• Marketing consent records: Retained to demonstrate consent was obtained, even if you later withdraw consent for communications.

When personal data is no longer required and the retention period has expired, it is securely deleted or anonymised so it can no longer be associated with an individual.

pka888 implements technical and organisational security measures designed to protect your personal data against unauthorised access, loss, alteration or disclosure.

• Data transmitted between your device and pka888 is encrypted using secure transport protocols (HTTPS/TLS).
• Access to personal data within the pka888 organisation is restricted to staff who require it to perform their specific role.
• Payment credentials and sensitive financial data are handled by certified payment processors rather than being stored in full by pka888.
• Security monitoring systems are in place to detect anomalous access patterns and potential data breaches.

You have the following rights in relation to the personal data pka888 holds about you. Requests can be made through the pka888 support team.

To exercise any of these rights, contact the pka888 support team with your request. We aim to respond within a reasonable timeframe. Requests may require identity verification before they are actioned.

pka888 is strictly for adults aged 18 and above. We do not knowingly collect personal data from individuals under the age of 18. If we become aware that personal data has been collected from a minor, that data will be deleted and the associated account closed.

If you have reason to believe that a minor has registered on pka888 or is using an account, please contact support immediately so the matter can be investigated and addressed promptly.

pka888 may update this Privacy Policy from time to time to reflect changes in the platform, data practices or applicable requirements. When changes are made, the updated policy will be published on this page with a revised "Last updated" date.

For significant changes that materially affect how your data is handled, pka888 will provide notice through the platform or by email to registered account holders where appropriate. Continuing to use the platform after updated terms are published constitutes acceptance of the revised policy.

We recommend reviewing this page periodically to stay informed of how pka888 handles your personal data. The version date at the top of this page indicates when the current policy was last revised.

For questions about this Privacy Policy, to make a data access or correction request, or to raise a concern about how your personal data is being handled, please contact the pka888 support team.

The FAQ section also covers common questions related to account data and privacy that may answer your query without needing to raise a direct request.